LuXperience Advisory is a boutique consulting firm dedicated to elevating luxury customer experience and operational excellence.
We focus on:
- Achieving and maintaining high standards of exceptional service and product quality for your brand
- Operational optimization - improving business organization and operational processes (SOPs)
- Sustainable growth - scaling your business while creating a luxury experience; we train staff to deliver five-star service standards, from first contact to post-stay communication
- Creating outstanding and unforgettable experiences that delight clients and keep them coming back to your brand
Our Expertise
The founder of LuXperience Advisory, Jadranka Čičak, brings extensive experience in retail, marketing and luxury brand management.
Jadranka stays at the forefront through the Executive Master’s in Luxury Management at SDA Bocconi School of Management, bringing clients the latest strategies and best practices in customer experience and service excellence.
This international expertise allows you to confidently entrust us with building top-tier service quality and improving your company’s performance.
Who We Work With
Boutique hotels, resorts, and luxury projects
We transform hotels, resorts, and luxury projects into destinations that deliver personalized experiences and impeccable service, exceeding the expectations of the most demanding guests (HNWIs & UHNWIs)
Fashion brands
We help luxury brands design an exceptional client journey and strengthen luxury positioning, supported by a structured post-purchase retention and client follow up program.
Services we offer — your path to excellence
Based on deep industry experience, we deliver tailored solutions that drive measurable results, including higher guest spend, a stronger online reputation, increased NPS (guest willingness to recommend), a greater share of returning guests, and more.
LUXURY HEALTH CHECK
A focused audit of your business with respect to luxury standards, providing quick clarity on the key areas. You receive clear, prioritized findings and concrete recommendations for improvement, ready to implement.
Ideal for: brands preparing for a new season, opening, repositioning, or needing a fast, expert assessment of standards and experience.
(Duration: 2 weeks)
QUALITY UPLIFT PROGRAM
Implementation of standard operating procedures (SOPs), customer journey optimization, and advanced staff training. The goal is to elevate service quality to a higher level.
Ideal for: teams that want to raise consistency and service performance through SOPs, training, and customer journey improvements within a defined timeframe.
(Duration: 6 weeks)
THE SIGNATURE EXCELLENCE BLUEPRINT
Development of a growth and scaling strategy that sharpens your brand positioning and strengthens your luxury proposition across standards, experience, and execution.
Ideal for: owners and leadership teams planning growth, scaling, or a strategic repositioning, seeking a clear roadmap to strengthen luxury positioning and execution.
(Duration: 8–10 weeks)
What is the LUXE framework?
Our distinctive LUXE framework is at the core of our approach. It is designed to elevate performance and experience across luxury hospitality and fashion.
This comprehensive process integrates strategy, experience, excellence, and engagement to ensure sustainable growth and global brand recognition.
Get in touch for a consultation. Together, we'll turn your challenges into opportunities!
LuXperience Advisory supports luxury brands in elevating standards, refining experience, and strengthening luxury positioning.
